How can we help?

Business customers:

Merchant enquiries

To speak to someone regarding your POLi account
Call 1300 060 653 or email helpdesk@polipayments.com

Support hours: 8:00am – 5:00pm Melbourne time Mon – Fri
(excluding public holidays).

Sales enquiries

To sign up and offer POLi as a payment method
Call 1300 060 652 or submit an online enquiry

If you use POLi to make payments:

If your query relates to any of the below scenarios, please call your bank or the merchant you made the purchase from

  • You are facing issues making a payment with POLi
  • Your bank does not support POLi
  • You need to query a payment you made using POLi

Please note we do not have access to banking systems.

New Zealand customers:

If you are calling from New Zealand, please get in touch with our New Zealand team https://www.polipay.co.nz/contact/