General Information

What is POLi?

POLi is an online payment option which facilitates a Pay Anyone internet banking payment from a your bank account to a merchants.

Why choose POLi?

POLi™ is a great alternative for people without credit cards, or for those who have them - but would prefer not to use them to shop online. POLi™ is favoured by customers and merchants as it guides the customer through the payment process. The amount, reference information and banking details are pre-populated. When the payment is confirmed the merchant and customer both receive a completed payment notification.

How does POLi work?
  • Click here for our demonstration page
  • Choose to pay with Internet Banking wherever you see the POLi payment option
  • Select your bank and click proceed with payment
  • Log in directly to your bank
  • Follow the prompts to complete the Pay Anyone transaction (may include selecting account or entering second factor information)
  • Complete the payment and receive your receipt
Is there any cost for paying with POLi?

POLi never charges people to pay with POLi. We also strongly encourage our merchants not to surcharge for the use of POLi. We aim to make paying with POLi free for consumers.

Do I have to register to use POLi?

No. We think this is one of the great features of POLi™. No additional passwords to remember!

Security & Banking Information

Is POLi Secure?

Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as user name or password. We undertake regular security reviews to ensure that we meet all modern security standards.

Is POLi approved by my bank?

The POLi™ Payments service is brought to you by POLi Payments Pty Ltd, an independent provider of innovative web-based transaction services and software.

POLi Payments is not a bank, and does not necessarily have relationships with banks accessible via POLi™.

POLi Payments has an exemption from ASIC for the requirement to hold a financial services license.

Does POLi Payments Pty Ltd hold a financial services license?

POLi Payments has an exemption from ASIC for the requirement to hold a financial services license.

Technical Information

What are the technical requirements?

POLi™ is supported on the following platforms:
Note – POLi™ may work on other Web Browsers/Operating Systems although they are not supported

Web Browsers:

  • Microsoft Edge
  • Internet Explorer 8 or above
  • Google Chrome
  • Firefox 12 or above
  • Apple Safari 5 or above

Operating Systems:

  • Windows 10, Windows 8(or 8.1), Windows 7, Windows Vista, Windows Server 2003 & Windows Server 2008
  • MAC OS
What technical support do you offer?

We recommend as a first point of contact that you contact the merchant and attempt to resolve any disputes. If they are unable to assist we have an Australia based support team who are available 8.30am to 5pm AEST Monday to Friday.

Do you operate anywhere other than AU/NZ?

Currently the POLi service is only available in these two territories, however, other territories may be added in future. Click here to request more information.

General Information

What is POLi?

POLi is an online payment option which facilitates a Pay Anyone internet banking payment from a customer's bank account to a merchant. This can be done via integration with your website checkout or via POLi Links - short URLs which can be emailed or embedded in an invoice.

Why choose POLi?

POLi™ is a great alternative for people without credit cards, or for those who have them - but would prefer not to use them to shop online.

POLi™ is favoured by customers and merchants as it guides the customer through the payment process. The amount, reference information and banking details are pre-populated ensuring there are no reconciliation errors. When the payment is confirmed the merchant and customer both receive a completed payment notification.

How does POLi work?
  • Click here for our demonstration page
  • Choose to pay with Internet Banking wherever you see the POLi payment option
  • Select your bank and click proceed with payment
  • Log in directly to your bank
  • Follow the prompts to complete the Pay Anyone transaction (may include selecting account or entering second factor information)
  • Complete the payment and receive your receipt
Is there any cost for offering POLi?

There are no establishment fees, and Australian and NZ merchants pay no ongoing monthly fees. Our standard rate is 1% capped at $3, however we have alternative rate plans for Billers, Not for Profit organisations etc. For more information please contact us by clicking here.

Do I have to register to use POLi?

No. We think this is one of the great features of POLi™. No additional passwords to remember!

Merchants who intend to use POLi to receive business transactions do need to register. This can be done in Australia by visiting http://www.polipayments.com/Merchants and in New Zealand by contacting http://www.merco.co.nz

What are the prohibited merchant categories?

1) Offshore online gambling services

2) Affiliate Schemes

3) Pyramid Schemes

4) Counterfeit goods

5) Synthetic drugs and pharmaceuticals

6) Adult services

Security & Banking Information

Is POLi Secure?

Yes, POLi places a lot of importance on the security of its software. We never capture sensitive information such as user name or password. We undertake regular security reviews to ensure that we meet all modern security standards.

Is POLi approved by my bank?

The POLi™ Payments service is brought to you by POLi Payments Pty Ltd, an independent provider of innovative web-based transaction services and software.

POLi Payments is not a bank, and does not necessarily have relationships with banks accessible via POLi™.

POLi Payments has an exemption from ASIC for the requirement to hold a financial services license.

Does POLi Payments Pty Ltd hold a financial services license?

POLi Payments has an exemption from ASIC for the requirement to hold a financial services license.

Technical Information

What are the technical requirements?

POLi™ is supported on the following platforms:
Note – POLi™ may work on other Web Browsers/Operating Systems although they are not supported

Web Browsers:

  • Internet Explorer 8 or above
  • Microsoft Edge
  • Google Chrome
  • Firefox 12 or above
  • Apple Safari 5 or above

Operating Systems:

  • Windows 10, Windows 8(or 8.1), Windows 7, Windows Vista, Windows Server 2003 & Windows Server 2008
  • MAC OS
What technical support do you offer?

Technical support is free to all merchants and can be accessed by sending an email to implementation@polipayments.com for a support ticket.

Support hours 8.30am-5pm AEST

General Merchant Queries

Do you have plug-ins that I can use to integrate POLi?

Plug ins are available for Magento, OpenCart, WooCommerce, Prestashop, ZenCart, OSCommerce, CoreCommerce. Click here for more information.

I have multiple websites, can I manage them all from a single account?

We can set a single log in to manage reporting over multiple websites. Please discuss this with our helpdesk team when you sign up.

Do you offer discounted rates for Not for Profit organisations?

Yes, not for profit organisations have access to our 0.30c per transaction rate schedule. There are no other establishment fees or ongoing monthly costs.

Do you operate anywhere other than AU/NZ?

The POLi service operates with Australian and New Zealand banks. POLi can be accessed with these banks to make payments from anywhere in the world. Click here to request more information.

Does POLi support payments for virtual currencies?

Yes we do. However we require such operators to identity check their customers and implement adequate fraud prevention. We reserve the right to suspend the POLi service to virtual currency merchants if we see a high prevalence of fraud.