How can we help?
To speak to someone regarding your POLi account
Call 1300 060 653 or email firstname.lastname@example.org
Support hours: 8:00am – 5:00pm Melbourne time Mon – Fri
(excluding public holidays).
To sign up and offer POLi as a payment method
Call 1300 060 652 or submit an online enquiry
If you use POLi to make payments:
If your query relates to any of the below scenarios, please call your bank or the merchant you made the purchase from
- You are facing issues making a payment with POLi
- Your bank does not support POLi
- You need to query a payment you made using POLi
Please note we do not have access to banking systems.
New Zealand customers:
If you are calling from New Zealand, please get in touch with our New Zealand team https://www.polipay.co.nz/contact/